Thank you for choosing Clean Toyz! While we strive to ensure that every transaction is an exceptional one, we understand that sometimes external forces can affect the dynamics of each transaction. While some of these situations we can not control whether it be damaged products due to neglect by shipping couriers or parts are missing. Below, you will find our Return Policy.
ALL SALES ARE FINAL
Clean Toyz cannot accept returns on items that are not damaged. The toys we sell are hard to come by and are usually limited in quantity so, unfortunately, we can’t accept returns because you don’t really want the toy anymore or that it is not in “perfect” mint condition.
Box and Paint Condition
Please note that you may not receive the item with the “perfect” box and “perfect” paint job. While we cater to many collectors and do our best to hand pick the best items, there may be shelf wear, scratches, creases, cuts, small dents, bends and/or imperfections. If you seek the “perfect” box and paint job, we recommend shopping in person at a Brick & Mortar store or online where you can see actual pictures of the item you intend to purchase. Unfortunately, we will not be able to exchange items due to imperfections. By placing an order on our website, you understand and accept this policy.
Unfortunately, we are not able to cancel orders. Please only place an order when you know you absolutely want the item(s). We will not be able to cancel your order should you change your mind.
Incorrect Addresses or Refused Packages
Please ensure you have the right address prior to committing to your order. Packages that are returned due to incorrect addresses or refused, will bear a minimum of a 20% restock fee. Shipping will not be refunded. Please allow up to 14 business days for your refund to appear after the product returns.
Keep in mind that many of the toys we sell run in limited quantities. In the rare case that the toy is severely damaged BY THE SHIPPING COURIER, we’ll accept a return on the item within THREE (3) DAYS of product delivery. Any return requests made after THREE (3) DAYS of product delivery will NOT be accepted.
NOTE: All returns MUST include the manufacturer’s original packaging. If ALL original packaging is not with a return, we will NOT accept your return and you will be liable for the shipping costs back to you. Also note, if you damage the toy… we CANNOT accept the return.
How To Return Damaged Items
1) Contact Clean Toyz within THREE (3) DAYS of product delivery.
2) We will need the following:
– Please details on what is damaged
– A photo of the damage to each item(s)
– A photo of the outer box with the shipping label intact. This will be forwarded to the shipping courier for a claim to be filed.
3) Once confirmed, we will issue you a RMA number. Any returns made without a RMA number will NOT be accepted!
4) Ship the item(s) back inside a standard shipping box. Please write your RMA number on the outside of the box.
5) Once we receive your return, we’ll process a refund within 7-10 business days.
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Thank you for your time and choosing Clean Toyz